Refund policy

Return & Refund Policy

Thank you for shopping at Urban Basket.
We want you to love your purchase, and we are committed to providing a smooth and reliable shopping experience.
If you are not completely satisfied, we’re here to help.

1. Returns

You may request a return within 07 days of receiving your order.
To be eligible for a return:

1. The item must be unused, unworn, and in its original packaging.

2. All tags, labels, and accessories must be included.

3. A proof of purchase or order number is required.

Non-returnable items include:

1. Perishable goods

2. Gift cards

3. Personal care items

4. Clearance or final sale items

2. Refunds

Once we receive and inspect your returned item, we will notify you.
Your refund will be:

1. Approved if the item meets return conditions

2. Processed to your original method of payment within 5–7 business days

Shipping fees are non-refundable.

If your return is rejected due to damage or signs of use, we will contact you with options.

3. Exchanges

We offer exchanges for defective or incorrect items only.
If you received a damaged or wrong item, contact us within 36 hours of delivery for a free replacement.